Are you only able to schedule pickups on the date you submit it?
No, you’re able to schedule a pickup for a future date in the Web Pickups system. Simply click inside the “Pickup Date” box and select the date on the drop-down calendar.
Note: you will receive the Bill of Lading on the date of the pickup, not the date you scheduled the pickup.
My company does not close; what time should I select?
Please select 12:00am as your close time and write “24 hours” in the comments section.
The email address on the site is not mine. Do I have to contact Asendia USA to change this?
No, this is a free form field. You can type your email address into this field.
I do not see my address. Do I need to contact Asendia USA to change this?
First, click the drop-down arrow in the “Address” section to see if your location is there. If not, please contact your designated Customer Service Rep for further assistance.
My name is not listed as the contact. Do I need to contact Asendia USA to change this?
No, this is a free form field. You can type your name into this field.
My phone number is not listed under “Phone Number”. Do I need to contact Asendia USA to change this?
No, this is a free form field. You can type your phone number into this field.
Do you still fax the Bill of Lading?
In most cases, we email the BOL to the contact on the pickup. However, if you need the BOL faxed to you, please indicate this in the comments section and make sure the correct fax number is provided.
Is there a requirement for sending in mail via UPS?
In most cases, we request that jobs less than 150 lbs. are sent in via UPS or FedEx. If you’re sending in a job via UPS Ground or FedEx Ground, please check the box on the website stating such.
The box is located under the “Email” field and says “Check this box if you are shipping mail via UPS Ground or FEDEX Ground.”
Why is “Pieces” not a required field?
We request that you provide as much information about a job as possible. However, there are times when customers are unable to provide the exact piece count. In the event a pickup is requested without the pieces, we will accept and schedule the pickup without the piece count.
Do I need the individual piece weight to schedule a pickup?
We request this information IF the items being shipped are identical. IE: magazine, letter. etc.
If the mail or parcels being shipped are not identical, the individual piece weight can be omitted.
What is the Asendia Offer?
The “Asendia Offer” is the service by which your mail is being shipped. If you are unsure of which Asendia Offer to select for your job, please contact your designated Customer Service Rep for further assistance.
My job has two Asendia Offers; can this be combined?
In most cases, the answer is no. Please refer to your designated Asendia Customer Service Rep for clarification.
What is a Billing Reference?
The “Billing Reference” is the name of the job. This reference will follow the job to invoicing. Please include if available.
What is the Container Type?
The “Container Type” is the tare that job is being sent in on. Please click the drop-down for all the tare options.
What is the Container Qty?
The Container Qty” is the number of tares on which the job is being sent. IE: If you’re sending in 3 boxes. The “Container Qty” would be 3.
What is Total Shipment Skids?
This is the number of skids on which your mail is being sent. Click the drop-down to select the number.
My mail is not coming to Asendia USA on a skid. What do I do?
There is a “0” option under Total Shipment Skids. Please select zero.
What does Canada Direct mean?
The Canada direct button is for those clients whose mail is picked up from their facility and trucked directly to the Canadian border. If you think your mail should go Canada Direct, but you are unsure, please contact your designated Customer Service Rep for further assistance.
I received a weird message when I clicked send. What do I do?
Please take a screenshot and forward to your designated Customer Service Rep for further assistance. They will review and research the error until resolved.
I did not print my Shipment Control Form on the confirmation page. Will I be able to reprint it?
You will receive an email confirmation after scheduling your web pickup. A copy of the Asendia USA Shipment Control Form will be attached to this email. You can print the SCF from your email.